All custom pet portrait orders are subject to feasibility review. After you place your order, I’ll confirm the final layout, colours and estimated production timeline before production begins. Some pet photos may need to be simplified or slightly adjusted to achieve the best tufted result, especially fine fur details, small facial features, complex colour transitions or busy backgrounds.
For the best result, please upload a clear, well-lit photo where your pet’s face, expression and main features are easy to see. If you would like extra guidance, you can also upload a reference photo of the space where the rug will be placed. This helps us better understand proportions, placement and visual balance before starting.
Notes: Every piece is handmade as a unique work. Slight variations are a natural part of the process and make each rug one of a kind. Some visuals may have been created or enhanced using AI for presentation purposes. Final rugs are hand-tufted individually, so minor variations in texture, carving, colour placement, and finish are part of their handmade character.
Shipping: Custom pieces include a NZ$65 shipping deposit at checkout. For oversized pieces, an additional shipping adjustment may be required. The final delivery cost will be confirmed before dispatch depending on size, packaging, courier availability and destination.
Need a different size? Please send us a message through the contact form before placing your order, and we’ll review the dimensions, design and feasibility with you.
By uploading an image, the customer confirms they own the rights to the image, artwork, illustration, pattern or reference provided, or have permission to use it for the production of a custom rug. Lumbro Studio is not responsible for any copyright, trademark, intellectual property or image-rights claims related to customer-provided content.
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