Care & Maintenance

Handmade pieces — low-moisture care recommended.

Quick Care Tips

Care Details

Everyday care

Vacuum gently using suction only (no rotating brush / beater bar).
If your vacuum has brush attachments, remove them.

Vacuum both sides when possible — top and underside — to reduce dust buildup and help the rug sit well.

Avoid stepping on the rug with dirty shoes. Ideally, use it barefoot or with clean socks.

Some shedding is normal with new rugs — it reduces over time and does not affect durability.
Tip: a rubber glove (or lint brush) gently swept over the surface can help lift loose fibers.

Rotate your rug every few months for even wear — this helps prevent flattening and keeps the pile looking consistent (especially under furniture).

Use a rug underlay to prevent slipping and reduce stress on the backing.
Note: not all Lumbro pieces require an underlay (for example, wall pieces / murals). An underlay is recommended only where there’s a risk of slipping (smooth floors, high-traffic areas, or areas where the rug may move).

Backing & moisture (important)

Please avoid removing the backing/base layer. Most Lumbro rugs include a non-slip backing designed to stay in place and protect the piece.
(Wall pieces / murals and some upholstered pieces may not include non-slip backing.)

Lumbro pieces are finished with a water-based adhesive in the backing. For this reason, we recommend dry-clean methods / low-moisture care only.

Avoid washing, soaking, submerging, or prolonged humidity, as moisture can reach the backing and weaken the adhesive over time.

Sunlight & placement

Avoid direct, continuous sunlight to help prevent fading.

In high-traffic areas, vacuum more often and consider a larger size so wear is distributed.

Spills & stains (act fast)

Golden rule: blot / press — never rub.
Blot immediately with a clean, dry white cloth or paper towel.

If needed, use a slightly damp cloth (cold or lukewarm water) and dab gently, then blot dry again.

Liquid stains (wine, coffee, tea, juice, beer, soft drinks, milk, blood, urine, etc.)

Blot right away, then dab with a little cold water, and blot again.
For tougher stains, use a very mild mix of water + a drop of neutral detergent, dab gently, then blot dry.
In difficult cases, a very diluted white vinegar solution can help — always patch test first on a small, hidden area.

Stains not treated quickly / older stains
Use a rug-specific stain remover, ideally:

wool-safe
pH neutral
no chlorine / no strong bleaches
Apply a very small amount (do not soak), then remove residue by blotting.

Key tip: always patch test before using any product.

Solid stains (creams, oils, ice cream, dressings, sauces, food, mud, etc.)

Lift excess with a spoon or paper towel (do not smear).
Vacuum once it’s dry or loose.
If a mark remains: dab with a sponge lightly dampened with lukewarm water + neutral detergent, then blot dry.
Mud: let it dry slightly, gently scrape/lift, vacuum, and only then do minimal damp dabbing.

Wax (candle)
Place an absorbent paper towel over the wax and use a warm iron (no steam) on top so the wax transfers into the paper. Repeat with clean paper.

Odours

Sprinkle baking soda over the rug and let it sit for at least 3 hours (longer is better), then vacuum.

Important: avoid soaking

Do not submerge or heavily soak your rug. Excess moisture can reach the backing and may weaken it over time.

Avoid steam cleaning or high-moisture methods unless advised by a professional who understands tufted rugs.
(When in doubt: ask us.)

Deep cleaning (recommended)

For a thorough clean, we recommend professional rug cleaning with a specialist familiar with hand-tufted rugs.

Important: please request controlled-moisture / low-moisture cleaning and equipment that can extract liquids effectively (often “almost-dry” methods), to prevent moisture from reaching the backing and weakening the adhesive over time.

Snags / loose loops

If a loop appears: don’t pull it. Trim carefully or tuck it back in.

Storage

Store rolled (not folded), in a dry place, protected from moisture.

Care for Cushions & Upholstered Pieces

Lumbro cushions combine a tufted front with an upholstery fabric backing. They are fully finished and filled, but they still benefit from low-moisture care on the tufted side.

Two-sided cleaning guidance (important)

*Tufted / wool side (front): follow the same care as our rugs (low moisture only). Blot/press, never rub. Avoid soaking, steam, or high-moisture cleaning.

*Upholstery fabric side (backing): you may use steam cleaning on this side only, then place the cushion in sunlight / a well-ventilated area to dry thoroughly and prevent trapped moisture.

Practical tip: when steaming the backing, keep the tufted face away from direct steam, and avoid saturating seams/edges, as moisture can migrate through layers over time.

Lumbro upholstered pieces may combine tufted surfaces with internal layers, backing materials, and adhesives — for this reason, we recommend controlled-moisture care.

*Vacuum: suction only (no rotating brush / beater bar). Use a soft upholstery nozzle.

*Wear: for seating, alternate sitting areas when possible to keep wear even.

*Spills: blot immediately with a clean, dry white cloth. Never rub. If needed, dab with minimal moisture, then blot dry.

*Products: use wool-safe / pH-neutral cleaners only, in very small amounts. Always patch test first.

*Moisture warning: avoid soaking or saturating — moisture can migrate into inner layers and weaken backing/adhesives over time.

*Deep cleaning: choose a professional familiar with hand-tufted textiles and request low-moisture cleaning with strong extraction (“almost-dry” methods).

When in doubt — ask us

If you’re unsure about a stain or cleaning method, message us before trying strong products.