Last updated: April 2026
Lumbro Studio respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us, upload reference images or use our online store.
Our website address is: https://lumbrostudio.com
Contact email: info@lumbrostudio.com
Who we are
Lumbro Studio is a small creative studio based in Christchurch, New Zealand. We create handmade rugs, cushions, textile pieces and made-to-order products.
What personal information we collect
When you use our website or place an order, we may collect:
- your name
- email address
- phone number
- billing and shipping address
- order details
- payment confirmation details
- messages, notes or custom requests
- uploaded reference images or files
- photos of the space where the product may be placed, if you choose to upload them
- technical website data such as IP address, browser type, cookies and website usage information
We do not intentionally collect sensitive personal information unless you choose to provide it as part of a custom request.
How we use your information
We use your personal information to:
- process and manage your order
- arrange payment, shipping and delivery
- communicate with you about your purchase
- confirm custom layouts, colours, timelines and design details
- respond to enquiries, refund requests or support messages
- improve our website, products and customer experience
- keep business, tax and order records
- protect our website from spam, fraud or security issues
We only collect information that is reasonably necessary for these purposes.
Uploaded images and custom references
If you upload an image, illustration, logo, pet photo, room reference or other file, we use it to review, design and produce your custom or made-to-order piece.
Personal photos or private reference images will not be publicly shared for marketing purposes without your permission.
However, Lumbro Studio may photograph, film or document the finished handmade product for portfolio, website, social media, marketing and promotional purposes, unless otherwise agreed in writing.
Payments
Payments may be processed through third-party payment providers such as WooPayments, Stripe, PayPal or direct bank transfer.
We do not store your full card details on our website. Payment providers process payment information according to their own privacy and security policies.
Shipping and delivery
We may share the personal information required for delivery with courier or shipping providers. This may include your name, delivery address, phone number and email address.
Who we share your information with
We may share limited personal information with trusted service providers where necessary, including:
- payment processors
- courier and shipping providers
- website hosting providers
- email and communication services
- fraud prevention or security tools
- professional advisers where required for accounting, legal or tax purposes
We do not sell your personal information.
Cookies and website analytics
Our website may use cookies and similar technologies to help the site work properly, remember preferences, improve performance, understand website traffic and support marketing tools.
You can disable cookies in your browser settings, but some parts of the website may not work properly.
How long we keep your information
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including order management, customer support, legal, tax and business record requirements.
Order information may be kept for business and tax records. Uploaded files related to custom work may be kept for design, production and order reference unless you request deletion and we no longer need them for legitimate business or legal reasons.
How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
No online system is completely secure, but we use reasonable technical and organisational measures to keep your information safe.
Accessing or correcting your information
Under New Zealand privacy law, you can ask to access or correct personal information we hold about you. The Privacy Act gives people the right to ask businesses or organisations for the personal information held about them and to request corrections.
To request access, correction or deletion where applicable, contact:
Privacy complaints or questions
If you have any questions or concerns about how your personal information is handled, please contact us first at info@lumbrostudio.com so we can review and respond to your request. You also have the right to contact the Office of the Privacy Commissioner in New Zealand if your concern is not resolved.